Job Description

Job Title: Customer Service Representative – Dental & Vision
Location: On-site – Menomonee Falls, WI
9:00am – 5:30pm Monday – Friday .
Pay Rate: $18/hour (4-6 month contract)

What’s the Job?
Our client in Menomonee Falls is seeking Customer Service Representatives to join their team. The ideal candidate will have exceptional communication skills, strong problem-solving abilities, and a customer-focused mindset. Previous experience in healthcare, dental, vision, or medical insurance is a plus.

As a Customer Service Representative , you will:

• Assist dental and vision providers with eligibility, benefit coverage, claims, authorizations, and provider searches.
• Process claim adjustments and resubmissions , ensuring proper resolution.
• Support enrollment activities, including assigning primary care providers and updating insurance details.
• Act as a liaison between providers and the Member Services team, handling eligibility issues, appeals, and grievances.
• Guide providers on utilizing the web portal for self-service options.
• Ensure all calls are handled professionally and according to client guidelines.
• Accurately document call details and resolutions in the internal system.
• Apply effective de-escalation techniques to provide a positive customer experience.
• Escalate complex issues appropriately to leadership.

Additional Responsibilities:

• Provide insights for process improvements and system enhancements to management.
• Keep the Provider Relations team updated on manual discrepancies, location changes, and other provider-related issues.
• Participate in departmental projects when needed.

What’s Needed?

• High school diploma or equivalent.
• 1-3 years of customer service experience in healthcare, call centers, banking, or retail.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong data entry and multitasking skills.
• Ability to work occasional overtime as required.
• Excellent communication, listening, and problem-solving skills.
• Empathy-driven customer service approach.
• Critical thinking skills to analyze and resolve customer inquiries efficiently.

What Makes You a Great Candidate?

• 1+ years of experience in dental, vision, or medical insurance.
• Previous experience in a virtual work environment.
• Understanding of insurance terminology and claim processes.

What’s in it for You?

• Paid training and career growth in an inclusive, team-driven environment.
• Opportunity to work on meaningful provider relations and customer service projects.
• Develop skills in claims processing, provider enrollment, and customer advocacy.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –  Manpower, Experis, Talent Solutions, and Jefferson Wells  – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Job Tags

Similar Jobs