Job Description

Job Description

Job Description

We are seeking an elite caliber Estate Manager property in Lakeside, Montana. The combined estate is ~9 acres of meticulously landscaped grounds with ~24k sq ft of indoor living space and extensive outdoor features, including several large decks, three docks, boat lifts, a tennis court, outdoor kitchens, fire pits, a hot tub, two boat houses, and more. The ideal candidate has both high-end hospitality management and UHNW estate management experience, and will keep the entire estate in pristine condition (primary mission) while also delivering an exceptional guest experience (secondary mission).

Ideal Background

• Proven track record managing large, complex luxury estates. Vendors. Contractors. Systems. Security. Housekeeping. Landscaping. Maintenance. Budgeting. Household operations. Full ownership of everything, end-to-end. This maps to the primary mission of keeping the estate in pristine condition.
• Proven track record in luxury hospitality settings (e.g. Four Seasons hotels, Aman resorts, Discovery Land Company communities, that sort of thing). Activities. Experiences. Equipment (bikes, boats, etc). Food & Beverage. Guest services. This maps to the secondary mission of delivering an exceptional guest experience.

Key Characteristics

• Take pride in your work. Don't just go through the motions. Genuinely care about doing an exceptional job. First and foremost, we are looking for someone who takes pride in their work.
• If you take pride in your work, you probably have an outcome-orientation. The job isn't to go through a checklist. The job is to keep the property pristine and the guests happy. A checklist might be a useful tool for accomplishing this, but the outcome is the important thing. We are looking for someone who takes responsibility for delivering outcomes. This requires critical thinking, problem-solving, and being proactive.
• If you take pride in your work, you probably like doing a lot of it yourself. The job isn't to coordinate vendors. Yes, that's part of it. But if you can do it yourself, just do it. We are looking for a doer. This requires energy and initiative.
• If you take pride in your work, you probably think about both cost and quality. Quality is non-negotiable. We want everything to be pristine. But we also want you to treat the money as if it's your own, and to come up with and then stick to a reasonable budget. We are looking for an ownership mindset.
• If you take pride in your work, you are probably excited to tell us about it. We are looking for clear and consistent communication.

Key Outcomes

The primary mission is to keep the estate in pristine condition. This includes the 3 F's:

• Function: everything should work flawlessly, always and forever. This requires consistent planning and execution across a broad swath of household systems and other functional elements, probably with the assistance of teammates and outside vendors. We are not going to prescribe the methods, but we will demand the outcome.
• Form: everything should be pristine at all times, both inside and outside. Impeccably clean. Consistently organized. Freshly manicured.
• Finances: create and adhere to a reasonable budget.

The secondary mission is to deliver an exceptional guest experience. This includes the 3 A's:

• Arrival: everything is immaculate upon arrival. Both function and form are flawless.
• Activities: the property is optimized for memorable experiences. Inside the homes, outside on the grounds, or in the surrounding areas, it is extremely easy to know what experiences are available, to stumble into them with minimal preparation or foresight, and to have a consistently amazing time.
• Assistance: assistance is available on demand if anyone has questions or requests.

The Package

We expect exceptional performance, and we offer an exceptional package in return:

• Competitive compensation.
• Full benefits package for employee and covered dependents including medical, dental, and vision
• 401K with 3% employer contribution plus up to 3% employer match
• Fully covered One Medical Membership for employee + covered dependents
• Relocation Assistance for the right candidate
• Deeply invested and appreciative principals who value excellence and professionalism
• An opportunity to live and work in a beautiful lakefront setting

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