Job Description
FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. - Monday to Saturday availability required.
- Expected salary for this position is $20 per hour.
Responsibilities Include: Operations:
- Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
- Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
- Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
- Manage teller line and drive-up traffic to limit waiting times.
Member Experience:
- Provide exceptional member experiences by cultivating relationships.
- Identify member needs and recommend beneficial products and services.
- Refer members to the platform or business partners to further assist the member with their banking needs.
- Engage with members as they enter the branch by welcoming them.
- Assist with lobby management by checking in with members waiting for platform services.
- Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.
Compliance:
- Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
- Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
- Stay abreast and adhere to policies, procedures, and banking regulations.
- Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
- Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
Strategy:
- Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.
Computer Skills: PC, Windows, and Internet proficient
Languages: Bi-lingual fluency in English/Spanish highly preferred
FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus Qualifications Skills
Required Multi-tasking: Advanced
Cash Handling: Intermediate
Sales: Advanced
Behaviours
Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivation
Required Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Peer Recognition: Inspired to perform well by the praise of coworkers
Education
Required High School or better
Experience Required Must be able to attend full time training (M-F, 9 am-5 pm) for 4 weeks.
Open Availability including Saturdays
2 years: Customer Service
2 years: Cash Handling
Job Tags
Hourly pay, Full time, Night shift, Saturday,