GUEST SERVICE AGENT - FRONT OFFICE Job at PROSPERA, Coraopolis, PA

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  • PROSPERA
  • Coraopolis, PA

Job Description

Job Description

Job Description

Description:

Job description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements:

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Customer service attitude
  • Excellent communication and organizational skills
  • Must be available to work a flexible schedule, including nights, weekends and holidays.

*EMPLOYEES WILL BE REQUIRED TO HAVE EVENING, WEEKEND AND HOLIDAY AVAILABILITY*Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekends as needed

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Work experience placement, Flexible hours, Shift work, Afternoon shift,

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