PURPOSE:
This position is responsible for managing/processing a high volume of Tier I end user support requests related to Client North America core HR and Payroll system. Primary duties will consist of managing the support team's ticketing queue, triaging requests appropriately, and processing a variety of Tier I requests such as historical data changes, transfers/rehires, and employee tax changes. Candidate will need to evaluate, prioritize and respond to end user inquiries in a timely and accurate manner and ensure that downstream systems (such as Time and Attendance, Learning, and Identify Management) are notified of changes when appropriate.
POSITION RESPONSIBILITIES:
Provide the highest level of service to customer base
Maintain confidentiality with internal HR teams
Demonstrate a commitment to Client core values.
EXPERIENCE AND QUALIFICATIONS:
**.** 1 year HR functional experience or support experience
Strong organization, writing, and communication skills
Strong attention to detail
Ability to self-direct work, effectively multi-task, manage time, and meet deadlines
Quick learner and highly adaptable
PREFERRED SKILLS:
ADP Enterprise experience
Case tracking system experience preferred (e.g. ServiceNow)
Knowledge of Cornerstone OnDemand or other SaaS solutions
EDUCATION:
High school diploma or GED required.
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