Job Description

Job Description

Job Description

Market Center Tech Trainer

Job details

Salary

$40,000 - $44,000 a year

Job Type

Full-time

Qualifications

Associate (Preferred)

Technology support experience (Preferred)

Administrative experience (Preferred)

Knowledge/Skills

• Performance based and goal driven

• Extraordinary people skillsLeadership

• management, team-building skills

• Goal setting, planning, accountability skills

• Above-average recruiting skills

• Career development and training skills

• Problem-solving skills

• Business acumen and training experience

• An in-depth understanding of real estate technology

• Real estate knowledge, experience, and skill with emphasis on residential real estate

• Computer and MLS experience

• Track record of success

• Mastery of the KW technology: Command, CommandMC, Connect Next,

Who are we looking for?

The Market Center Tech Trainer will drive tech training and support to MC Leadership, Associate Leadership Council, and Agents.

This person is a top producer and has a track record of leadership. They have risen to the top of leadership positions in every area of their business, career, and personal life. They are dynamic, attractive, and highly impressive. They are highly assertive, passionate, people-oriented individuals who operate with high urgency.

They have strong communication skills and naturally connect with others. When people who know them describe them, they point to their energy and passion as their most dominant characteristics.

They will support MC Leadership in recruiting top agents through sharing the value proposition of KW Technology and retaining top agents by training and engaging them in our technology. They are responsible for first level technical support to the associates in the market center.

We are looking for someone with technology and training in their background, a problem solver, a business consultant, someone who is highly assertive, passionate, and a people-oriented individual who operates with urgency.

This person has strong communication skills and naturally connects with others. They understand technology and have a strong handle on our competitors’ technology. They understand the unique value proposition of Keller Williams’ technology and can effectively communicate the opportunity to any business owner.

They naturally exhibit the WI4C2TES belief system in their dealings with others. They are learning-based leaders who embrace succeeding through others.

What will you do? 

• Train the Market Center on KW Technology

• Assist in all aspects of Market Center management

• Work with Team Leader to recruit new talent

• Facilitate Tech Assessments with Team Leader

• Research competition and help develop business prospecting and marketing strategies to successfully compete in market

• The onboarding process for agents, both experienced and new. Holding weekly agent orientations, and one-on-one’s with experienced agents coming on board.

• Tier 1 technical support for market center

• Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.

• Work closely with Compliance on licensing.

• Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for team to reach out and welcome.

• Follow intake process and checklist for all incoming and exiting agents.

• Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.

You will also…

• Review Vital Signs – understand MC tech/command gaps – identify opportunities to build education and training calendar to support market centers based on gaps

• Evaluate support requests – build education and training to support FAQs

• Train associates leveraging multiple delivery methods – evaluate training engagement based on tech adoption metric

• Leverage ALC Tech Committee to help facilitate and deliver tech training

• Know, understand, study, and effectively communicate all real estate technology – become an expert in Keller Cloud Technology

• Leverage information on tech competitors to show recruits/agents value proposition of KW technology and to support KWRI in future iterations of technology

• Attend weekly calls with KWRI to learn new tech initiatives, build new information into MC tech training calendar, and communicate gaps/challenges with RTT

• Know, understand, communicate, and route escalation points for associate tech support

• Respond to support inquiries within 1 business day

• Communicate tech updates on MC Calls and meetings

• Attend all RTT led meetings and calls

• Communication/Engagement

• Weekly tech update meeting on updated tech initiatives

• Quarterly tech training for ALCs

• Facilitate MC training 2-3 times per week at minimum

• Weekly update to MC Leadership on known bugs, issues, developments, and agent feedback

• Weekly update to associates re: tech updates via social media and/or email (or other communication medium)

• Social media posts 2-3 times per week re: MC technology

• Weekly regional tech calls

• Monthly regional tech training masterminds

• Weekly communication on “wins” to MC Leadership re: tech engagement

Job Tags

Similar Jobs