Job Description

Job Description

Job Description

Real Estate General Manager - Multifamily assets - $140-180k - Cleveland, OH - Remote

Our client, a rapidly growing real estate investment and management firm with a diverse portfolio of multifamily assets across the country, is seeking a General Manager to join their team.

The General Manager is a pivotal leadership role within this organization and will be responsible for the overall operational, financial, and strategic performance of a portfolio of multifamily properties. This individual will oversee all aspects of property management, including leasing, resident relations, maintenance, budgeting, marketing, and team leadership, with a strong focus on maximizing occupancy, revenue, and resident satisfaction. The successful candidate will possess extensive, hands-on experience within the multifamily real estate industry.

Key Responsibilities:

• Financial Performance & Budgeting:

  • Develop, implement, and manage annual operating budgets for assigned properties, ensuring adherence to financial goals and expense control.

  • Monitor financial performance regularly, analyze variances, and implement corrective actions as needed.

  • Drive revenue growth through effective leasing strategies, rent optimization, and ancillary income opportunities.

  • Approve expenditures within established guidelines and ensure proper invoice processing.

  • Prepare and present comprehensive financial reports to senior management.

• Property Operations & Management:

  • Oversee all day-to-day property operations, ensuring high standards of cleanliness, safety, and curb appeal.

  • Develop and implement effective preventative maintenance programs to preserve asset value.

  • Manage capital improvement projects, from planning and budgeting to execution and quality control.

  • Ensure compliance with all local, state, and federal laws and regulations

  • Implement and enforce company policies and procedures across all properties.

• Leasing & Marketing:

  • Develop and execute strategic marketing and leasing plans to achieve occupancy targets.

  • Monitor market trends, competitive pricing, and adjust strategies accordingly.

  • Oversee resident move-in/move-out processes and ensure timely unit turns.

  • Implement effective resident retention programs.

• Team Leadership & Development:

  • Recruit, hire, and train high-performing property management teams, including Property Managers, Leasing Agents, and Maintenance Supervisors.

  • Provide ongoing coaching, mentoring, and performance management to foster a positive and productive work environment.

  • Conduct regular team meetings to communicate goals, address challenges, and recognize achievements.

  • Foster a culture of exceptional customer service among all property staff.

• Resident Relations:

  • Ensure a superior resident experience through proactive communication, responsiveness, and conflict resolution.

  • Address resident concerns and complaints promptly and effectively.

  • Implement strategies to enhance resident satisfaction and community engagement.

• Risk Management:

  • Identify and mitigate potential risks related to property operations, safety, and compliance.

  • Oversee emergency preparedness and response plans.

  • Ensure proper insurance coverage for all properties.

Qualifications:

• Minimum of 7-10 years of progressive leadership experience in multifamily real estate property management is required.

• Proven track record of successfully managing a portfolio of multifamily properties, including market-rate, luxury and distressed assets.

• Demonstrated expertise in all facets of multifamily operations, including budgeting, financial reporting, leasing, marketing, maintenance, and resident relations.

• Strong financial acumen with the ability to analyze financial statements, create budgets, and identify opportunities for revenue enhancement and cost savings.

• In-depth knowledge of landlord-tenant laws and other relevant industry compliance requirements.

• Exceptional leadership, communication, and interpersonal skills with the ability to motivate and develop high-performing teams.

• Proficiency in property management software (e.g., Yardi, RealPage, AppFolio, MRI) and Microsoft Office Suite (Excel, Word, Outlook).

• Strong problem-solving abilities and a proactive, results-oriented approach.

• Bachelor's degree in Business Administration, Real Estate, or a related field preferred. Relevant industry certifications (e.g., CPM, CAPS) are a plus.

• Ability to travel locally between properties as needed.

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Dan Urban

Liberty Personnel Services, Inc.

1001 Conshohocken State Rd, Ste 2-410

West Conshohocken, PA 19428

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