Job Description

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Supervisor Meters & Field Customer Service (Utility) Company: American Water Works Company Inc Requisition ID: 108097 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Waters 6,500 talented professionals leverage their significant expertise and the companys national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18thon Barrons 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agencys WaterSense Excellence Award, among additional state, local and national recognitions. For more information,visitamwater.com and joinAmerican Water onLinkedIn ,Facebook ,Twitter andInstagram . Illinois American Water is hiring a Sr. Supervisor to oversee our meters and field customer service team. This role will oversee meter changes and meter reading routes. Other daily activities include performing job observations, scheduling, and ensuring safety policies are being followed as work is performed. Posted Range: $68,640/annually- $114,660/annually. The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and hasthe opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determinedbased on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, EmployeeStock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits,health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business. Knowledge of company policies and procedures and management theories, practices, and trends. Expert knowledge of process and operational areas. Key Accountabilities Supervise and coordinate regional construction, operations, and maintenance within established budget limitations Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained Obtains all required permits, licenses, rights of way, etc. required for proper compliance May be involved in customer service-related issues Implement and foster the coaching and development of employees, including idea generation, within respective functional areas Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately Continue to reinforce the importance of developing a diverse workforce Work collaboratively with other functional leads to mitigate business risks Knowledge/Skills Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business Knowledge of company policies and procedures and management theories, practices, and trends Expert knowledge of process and operational areas Knowledge of water meters Knowledge of Map Call, Work 1View, Customer 1View, SAP, my -Time, Coupa Able to prioritize and adjust daily scheduling Experience/Education Two (2) years of previous supervisory experience preferred Bachelors degree in operational discipline, management, or related technical discipline or equivalent experience preferred Travel Requirements Local travel within service territory Work Schedule Full-time Monday-Friday, 7am-3:30pm On-call responsibility Prioritizes & Role Models Safety Develops Talent Plans, Aligns, & Directs Drives Engagement Decision Quality Join American Water... We Keep Life Flowing American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws. #J-18808-Ljbffr American Water Co.

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