Job Description
Corporate Culture and Compensation:
Be part of friendly and professional team for one of the largest title companies in the United States where employees can learn, grow and make a difference. Be an instrumental part of a company focused on building long, rewarding careers in an exciting industry and where the work environment provides room for employees to grow personally and professionally.
Responsibilities:
· Review search data provided by customers/abstractors for completeness and accuracy.
· Type and/or review all products offered within the department (Ownership Reports, MCRs,
Commitments and any other products offered).
· Consistently meet and exceed minimum production goals set for the position. Goals are as follows:
· Typing O&Es or Commitments: 20+ a day
· Reviewing Typed O&Es or Commitments: 25+ a day
· Ability to manage work queues and maintain/meet customer service level agreements.
· Ensure quality title reporting and meet all specified turnaround times according to customer service level agreements.
· Monitor files for completeness and recognize missing items/information.
· Expected to maintain 90% accuracy.
· Reading and understanding the daily metrics.
· Handle general internal and external customer inquiries without assistance in a timely manner as presented to you through direct email or group managed email box.
· Ex: Customer requests to revise/correct report or commitment.
· Ex: Other team requests to revise/correct report or commitment.
· Ex: Internal questions from team member via direct email or to the group box.
· Monitor, follow-up and resolve problem files in a timely manner or elevate to appropriate manager or risk management.
· Prepare and submit daily production log.
· Communicate with coworkers, management, customers, and others in a courteous and professional manner.
· Assist manager in training new staff members with Production unit.
· Must be personable, positive and a professional representative of the Company.
· Regular consistent attendance is required, that could include attendance at after hour Company
events.
· Ability to accept supervision.
· Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
· Ability to interact effectively and professionally with all levels of management, employees and
customers by email, phone and in person.
· Ability to work overtime as requested and approved by manager.
· Perform other duties as assigned by manager.
Knowledge/Skills/Experience:
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Ability to prioritize and handle multiple projects.
· Strong attention to detail and organizational skills.
· Proficient in Microsoft Office Suite and Outlook.
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