Job Description

Job Description

Universal Kid’s Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. With a park designed to ignite the art of play and a 300-room family hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. 

JOB SUMMARY:

Oversees all Facilities, Ride & Show Maintenance, Central Services, Landscaping and Engineering teams at Universal Kids Resort. Manages leadership responsible for day-to-day park and hotel Technical Services functions. Establishes and oversees the planning and execution of annual accountabilities and objectives for the division while regularly partnering with other Universal Kids Resort departments and across Universal Destinations & Experiences (UDX) compliance and Technical Services teams as well as alignment with UDX policies and procedures. Oversees all Guest Satisfaction (GSAT), Team Member Satisfaction (TSAT), safety, and financial aspects of Technical Services.

JOB RESPONSIBILITIES:

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• Manages and directs daily operation of the business through division management team with a focus on staffing, controls and performance. Drives the development of management team through formal and informal training and role modeling. Develops Team Member Satisfaction (TSAT) action plans and implements. Provides leadership, coaching, and mentoring to achieve maximum results and empower the management team to drive and make decisions. Creates a culture that is supportive and respectful to support a positive environment. Partners with Human Resources to manage concerns and issues in a timely manner and to resolution.
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• Responsible for the overall Guest and Team Member experience, communication of goals and expectations, and ensuring safety standards are maintained. Interacts with Team Members, guests and key partners, monitors equipment and infrastructure needs, generates efficiency objectives and plans. Responsible for adherence and interaction with applicable regulatory agencies and requirements.
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• Directs budgeting process and daily management of budgets, analyzing fluctuations in business units and instituting changes/enhancements as necessary. Partners across Universal Kids Resort and Universal Destinations & Experiences (UDX) to create synergies for company goals. Develops long-range capital plans and manages annual capital requests. Oversees the prioritization, approval and implementation of Capital and Expense projects. Provides leadership and strategic oversight for initiative management, ensuring on-time/on-budget development and implementation.
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• Leads the design, development, deployment of Technical Services resources. Partners and collaborates closely with Operations, Revenue Operations and Safety & Security to identify efficiencies and optimize the guest experience. Directs Guest Satisfaction (GSAT) initiatives for downtime reduction and superior operational readiness of attractions and resort. Develops and drives the implementation of the Reliability Centered Maintenance (RCM) initiative within Ride and Show Maintenance. Responsible for monitoring industry trends and ensuring compliance with Universal Destinations & Experiences (UDX) and ASTM standards. Creates standards, procedures and accountability metrics for operation, training and safety, including Team Member EHS compliance (ensures teams are working within compliance and are current on all training of proper safety compliance and regulations). Develops and manages 3rd party vendor relationships, where applicable. Identifies lifecycle of resort facilities and assets (including but not limited to: buildings, walkways, parking areas, park and hotel) and manages Planned Work Projects across resort with responsibilities for project estimating, budgeting, proper permitting and energy conservation. Addresses show quality items and maintains show quality standards.
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• Partners with Universal Creative in the new attraction evaluation and review to make sure new attractions are delivered correctly and completely. Reviews scope of work, designs, deliverables and testing results of all new attractions for safety, maintainability and reliability.
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• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities.
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• Perform other duties as assigned.
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SUPERVISORY RESPONSIBILITY:

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• Supervises an Exempt team
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ADDITIONAL INFORMATION:

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• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
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QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

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• Strong knowledge of ASTM (F24) and OSHA standards required. NAARSO or AIMS Certification preferred.
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• Strong analytical skills with a logical approach to problem solving, troubleshooting capabilities, organized, collaborative and self-motivated.
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• Knowledgeable of materials, material properties, and characteristics.
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• Proficiency in mechanical drawings and technical documents.
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• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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• Consistent attendance is a job requirement.
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EDUCATION:

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• Bachelor's degree from a four-year college or university in Business Management, Engineering, or Construction preferred.
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EXPERIENCE:

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• 10+ years theme park maintenance experience with 3 or more years leadership experience required; or equivalent combination of education and experience.
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Your talent, skills and experience will be rewarded with a competitive compensation package. 

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Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means. 

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Universal Kids Resort. Here you can. 

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

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Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. 

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